For support teams

That’s the fourth time today.
Send the guide.

Monday queue, and the “how do I reconnect my inbox?” ticket is back. Someone senior is typing the steps from memory again.

You’ve written this reply before. Next time, send a guide.

Join the waitlist See a sample guide

Asterly is early. Public access is a waitlist.

New ticket in the queue

“Hi, my inbox disconnected again. How do I reconnect it?”

Same ticket, fresh reply

Every repeat ticket gets typed out fresh, and each agent words it a little differently.
The macro you’d paste has a screenshot from before the last release.
The honest cost: New agents learn the fixes by reading old tickets, so the queue slows down every time someone joins.

What Asterly does about it

Fix it once. Paste the link every time.

Record the fix in Chrome while you solve the ticket. AI drafts the steps with screenshots. Tidy them up, then paste one link into every reply.

When a release moves a screen, edit the step that changed and publish again. The link in your old replies stays the same.

From ticket to link

Fix the ticket once with Asterly recording in Chrome
Check the drafted steps and highlight the right button
Paste the guide link into your reply
Collect the repeat fixes in a help center customers can search

Real screens, demo data

Where your answers end up.

Starting with the help center customers would search. These are real Asterly screens; Fernwood Invoicing, the company in them, is made up.

Demo data
Help center
Repeat fixes collect in a hosted help center with search, so customers can look up the answer themselves.
Demo data
Link previews
Paste the guide link into a reply. Where previews show up, it appears as a card with the title and a screenshot.
Demo data
Editor
Fix the wording, then point at the exact button with Soft glow, Outline, Spotlight or Filled tint.
Demo data
Recorder
The Chrome side panel records while you work the ticket. Pause, add a step, then stop and send.

What you’d record

A guide for that ticket.

For your queue, you’d record something like this while you fix it:

An example, written out. Not recorded, so no screenshots

“Reconnect your email inbox”

Open Settings
Choose Channels
Remove the disconnected inbox
Add it again and send a test

We haven’t recorded that one. Here’s a guide we did make with Asterly, for a pretend invoicing app: four steps, each with its screenshot and the click marked.

Fernwood Invoicing Help center