Source: https://asterly.co/resources/blog

[Resources](https://asterly.co/resources)

# The Asterly blog

How to write step-by-step guides and help articles that people (and AI assistants) can follow.

-   ![A faded video player with a play button sits behind a vertical stack of three numbered step cards, each with a small screenshot and a progress chip, on a soft coral wash.](https://asterly.co/resources/blog/images/step-by-step-reply-instead-of-video/featured-hifi.png)
    
    ## [Stop Sending Support Videos: Reply With a Link to Steps Instead](https://asterly.co/resources/blog/step-by-step-reply-instead-of-video)
    
    How to send a customer step-by-step instructions instead of a video: numbered steps, one screenshot each, behind one link they can reuse.
    
    4 November 2026
    
-   ![A browser window holding a grid of eight screenshot thumbnails, five faded grey and three highlighted with green check marks, on a soft mustard and cream wash.](https://asterly.co/resources/blog/images/how-many-screenshots-help-article/featured-hifi.png)
    
    ## [How Many Screenshots Does a Help Article Need? One per Decision, Not One per Click](https://asterly.co/resources/blog/how-many-screenshots-help-article)
    
    How many screenshots in a help article? One wherever the reader must find or choose something. A real 8-step test, trimmed to 3.
    
    4 November 2026
    
-   ![A numbered procedure checklist card in front of a small server icon card and a terminal style window, on a soft sky blue wash.](https://asterly.co/resources/blog/images/document-it-procedures/featured-hifi.png)
    
    ## [How Small IT Teams Document Procedures: Text First, Screenshots Where It Counts](https://asterly.co/resources/blog/document-it-procedures)
    
    How to document IT processes and procedures in a small team: text first, screenshots only where the screen matters, one owner and a date.
    
    4 November 2026
    
-   ![A long changelog list card on the left connected by a curved line to two help article page cards on the right, on a soft plum wash.](https://asterly.co/resources/blog/images/release-notes-to-help-articles/featured-hifi.png)
    
    ## [Release Notes Say What Changed. Help Articles Say How to Use It](https://asterly.co/resources/blog/release-notes-to-help-articles)
    
    How to convert release notes into help articles: keep only changes that alter what users do, title each as a task, write steps by doing it.
    
    4 November 2026
    
-   ![A plain text file card and a help center page card with a friendly round eyed robot peeking from behind them, on a soft teal wash.](https://asterly.co/resources/blog/images/llms-txt-help-center-example/featured-hifi.png)
    
    ## [llms.txt for Help Centers: An Example File, Line by Line](https://asterly.co/resources/blog/llms-txt-help-center-example)
    
    What llms.txt for a help center looks like, with a labelled example file explained line by line, plus how to write and maintain your own.
    
    4 November 2026