Source: https://asterly.co/for/support-teams

For support teams

# That’s the fourth time today.  
Send the guide.

Monday queue, and the “how do I reconnect my inbox?” ticket is back. Someone senior is typing the steps from memory again.

You’ve written this reply before. Next time, send a guide.

[Join the waitlist](https://asterly.co/for/support-teams#waitlist) [See a sample guide](https://asterly.co/for/support-teams#sample)

Asterly is early. Public access is a waitlist.

New ticket in the queue

> “Hi, my inbox disconnected again. How do I reconnect it?”

## Same ticket, fresh reply

-   Every repeat ticket gets typed out fresh, and each agent words it a little differently.
-   The macro you’d paste has a screenshot from before the last release.
-   The honest cost: New agents learn the fixes by reading old tickets, so the queue slows down every time someone joins.

What Asterly does about it

## Fix it once. Paste the link every time.

Record the fix in Chrome while you solve the ticket. AI drafts the steps with screenshots. Tidy them up, then paste one link into every reply.

When a release moves a screen, edit the step that changed and publish again. The link in your old replies stays the same.

From ticket to link

1.  Fix the ticket once with Asterly recording in Chrome
2.  Check the drafted steps and highlight the right button
3.  Paste the guide link into your reply
4.  Collect the repeat fixes in a help center customers can search

Real screens, demo data

## Where your answers end up.

Starting with the help center customers would search. These are real Asterly screens; Fernwood Invoicing, the company in them, is made up.

-   ![The hosted help center for Fernwood Invoicing: “invoice” typed into the search box, and the matching guide, “Send your first invoice”, 4 steps.](https://asterly.co/home/tiles/helpcenter-1040.webp)
    
    Demo data
    
    ### Help center
    
    Repeat fixes collect in a hosted help center with search, so customers can look up the answer themselves.
    
-   ![The preview card for a shared guide: the Asterly logo, “Fernwood Invoicing help center”, the title “Send your first invoice”, 4 steps, the guide’s first screenshot, and the demo help center address help.fernwood-demo.test.](https://asterly.co/home/tiles/preview-1040.webp)
    
    Demo data
    
    ### Link previews
    
    Paste the guide link into a reply. Where previews show up, it appears as a card with the title and a screenshot.
    
-   ![Two crops from the Asterly step editor, side by side. Left: a soft glow highlight around the New invoice button, with a “New invoice” label under it. Right: the Highlight box panel with presets called Soft glow, Outline, Spotlight and Filled tint, and colour swatches.](https://asterly.co/home/tiles/editor-1040.webp)
    
    Demo data
    
    ### Editor
    
    Fix the wording, then point at the exact button with Soft glow, Outline, Spotlight or Filled tint.
    
-   ![The Asterly recorder side panel mid-recording: the Asterly logo, connected to Fernwood Invoicing, guide title “Send your first invoice”, 3 steps so far, and Pause, Add step, Stop and send, and Discard buttons.](https://asterly.co/home/tiles/recorder-1040.webp)
    
    Demo data
    
    ### Recorder
    
    The Chrome side panel records while you work the ticket. Pause, add a step, then stop and send.
    

What you’d record

## A guide for that ticket.

For your queue, you’d record something like this while you fix it:

An example, written out. Not recorded, so no screenshots

### “Reconnect your email inbox”

1.  Open Settings
2.  Choose Channels
3.  Remove the disconnected inbox
4.  Add it again and send a test

We haven’t recorded that one. Here’s a guide we did make with Asterly, for a pretend invoicing app: four steps, each with its screenshot and the click marked.

Fernwood Invoicing Help center

### Send your first invoice

4 steps

1.  ![Fernwood Invoicing dashboard with the Customers link in the top bar highlighted](https://asterly.co/home/sample-guide/step-1-480.webp)
    
    Check who you are billing
    
2.  ![Invoices page with the New invoice button highlighted](https://asterly.co/home/sample-guide/step-2-480.webp)
    
    Start a new invoice
    
3.  ![New invoice form for Harbor Street Bakery with the Add line item button highlighted](https://asterly.co/home/sample-guide/step-3-480.webp)
    
    Add what you are billing for
    
4.  ![Invoice with two line items and the Send invoice button highlighted](https://asterly.co/home/sample-guide/step-4-480.webp)
    
    Send it
    

Demo data Fernwood Invoicing is made up.

## Got a ticket that keeps coming back?

Asterly is early. Public access is a waitlist and pricing isn’t set. Leave your email, and tell me which ticket shows up in your queue every Monday.

Just your email. No card, no grand commitment.

[Email the waitlist](mailto:hello@asterly.co?subject=Asterly%20waitlist) if the form cannot run.