Source: https://asterly.co/for/ops-and-it

For ops and IT

# One person knows how.  
Write it down while they do it.

The person who knows how is on leave, and a new hire is stuck waiting.

The task isn’t hard. It just lives in one head.

[Join the waitlist](https://asterly.co/for/ops-and-it#waitlist) [See a sample guide](https://asterly.co/for/ops-and-it#sample)

Asterly is early. Public access is a waitlist.

Message from a new hire

> “How do I request access to the finance tool? Sam’s out till Monday.”

## When one head holds the how-to

-   The access request, the month-end export and the shared-drive setup all live in one person’s head.
-   The wiki page has screenshots from a tool version you stopped using.
-   The honest cost: That person is your unofficial help desk, and the task stops when they’re out.

What Asterly does about it

## Record it the next time it’s done.

Next time someone does the task in Chrome, record it. AI drafts the steps with screenshots. Edit them, then link the guide from the onboarding checklist.

When a tool changes, edit the step that changed or record the flow again. Shared guides open for anyone with the link, so keep passwords and private details out of the recording.

From one head to the checklist

1.  Do the task once in Chrome while Asterly records
2.  Fix the wording and highlight the right setting
3.  Drop the link in the new-hire checklist

Real screens, sample workspace

## What the next person would use.

It starts with the recorder, running while the task gets done. Real Asterly screens; Fernwood Invoicing is made up for the demo.

-   ![The Asterly recorder side panel mid-recording: the Asterly logo, connected to Fernwood Invoicing, guide title “Send your first invoice”, 3 steps so far, and Pause, Add step, Stop and send, and Discard buttons.](https://asterly.co/home/tiles/recorder-1040.webp)
    
    Demo data
    
    ### Recorder
    
    Whoever knows the task records it from the Chrome side panel as they go. Pause, add a step, then stop and send.
    
-   ![Two crops from the Asterly step editor, side by side. Left: a soft glow highlight around the New invoice button, with a “New invoice” label under it. Right: the Highlight box panel with presets called Soft glow, Outline, Spotlight and Filled tint, and colour swatches.](https://asterly.co/home/tiles/editor-1040.webp)
    
    Demo data
    
    ### Editor
    
    Fix the wording and highlight the exact setting, so the steps make sense to someone new.
    
-   ![The hosted help center for Fernwood Invoicing: “invoice” typed into the search box, and the matching guide, “Send your first invoice”, 4 steps.](https://asterly.co/home/tiles/helpcenter-1040.webp)
    
    Demo data
    
    ### Help center
    
    Keep the team’s how-tos together in a hosted help center with search. Like guide links, anyone with the address can open it.
    
-   ![The preview card for a shared guide: the Asterly logo, “Fernwood Invoicing help center”, the title “Send your first invoice”, 4 steps, the guide’s first screenshot, and the demo help center address help.fernwood-demo.test.](https://asterly.co/home/tiles/preview-1040.webp)
    
    Demo data
    
    ### Link previews
    
    Paste a guide link in a team message and it shows up as a card with the title and a screenshot.
    

What you’d record

## A guide for the next new hire.

For your team, the person who knows would record something like this while they do it:

An example, written out. Not recorded, so no screenshots

### “Request access to a new tool”

1.  Open the IT portal
2.  Choose Request access
3.  Pick the tool and your role
4.  Submit it for approval

We haven’t recorded that one. Here’s a guide we did make with Asterly, for a pretend invoicing app: four steps, each with its screenshot and the click marked.

Fernwood Invoicing Help center

### Send your first invoice

4 steps

1.  ![Fernwood Invoicing dashboard with the Customers link in the top bar highlighted](https://asterly.co/home/sample-guide/step-1-480.webp)
    
    Check who you are billing
    
2.  ![Invoices page with the New invoice button highlighted](https://asterly.co/home/sample-guide/step-2-480.webp)
    
    Start a new invoice
    
3.  ![New invoice form for Harbor Street Bakery with the Add line item button highlighted](https://asterly.co/home/sample-guide/step-3-480.webp)
    
    Add what you are billing for
    
4.  ![Invoice with two line items and the Send invoice button highlighted](https://asterly.co/home/sample-guide/step-4-480.webp)
    
    Send it
    

Demo data Fernwood Invoicing is made up.

## Who’s your unofficial help desk?

Asterly is early. Public access is a waitlist and pricing isn’t set. Leave your email, and tell me the task everyone asks one person about.

Just your email. No card, no grand commitment.

[Email the waitlist](mailto:hello@asterly.co?subject=Asterly%20waitlist) if the form cannot run.